Privacy Policy
Effective date

October 14, 2025

1. Who we are
Molen Services Incorporated provides renewable energy and electrical services. This policy explains how we collect, use, disclose, and protect personal information obtained through our website and related forms.
Privacy contact

Privacy Officer

Molen Services Incorporated

Phone +1 866 736 6536

Email info@molenservices.com

Mailing address 100 Ilsley Ave Unit L Dartmouth NS B3B 1L3

2. What we collect
We collect the following information when you submit forms on our website or communicate with us

Name

Phone number

Email address

Postal address

Power bill copy or details

Resume and employment related information

Any other information you include in messages or attachments
We also collect basic technical information through cookies and similar technologies. See the Cookies section below.

3. How we use your information
We use your information only for internal business purposes

To review and respond to quote requests and provide service estimates

To review and manage career applications and hiring

To communicate with you about your inquiries services or applications

To operate maintain and improve our website and internal processes

To meet legal regulatory tax and audit requirements and to enforce agreements
We do not sell or rent personal information. We do not share personal information with other companies for their own marketing.

4. Consent and your choices
By submitting a form or sending us information you provide meaningful consent to our collection and use for the purposes described in this policy. You may withdraw consent at any time subject to legal or contractual restrictions. If you withdraw consent we may be unable to provide certain services or proceed with an application.

To withdraw or change your consent contact the Privacy Officer.

5. Cookies and similar technologies
We use necessary cookies to make the site work and optional analytics cookies to understand site performance. Where required we present a cookie notice that allows you to accept or reject non essential cookies and to change your preferences at any time. You can also manage cookies through your browser settings.

If you are in Quebec we do not place non essential cookies that identify locate or profile you without your express consent.

6. How we share information
We limit sharing to what is needed to operate our business

Service providers. We may provide access to trusted vendors that host data or support our website email document storage analytics or security. They may only use the information to perform services for us and must protect it.

Legal compliance. We may disclose information if required by law or to protect our rights safety or property.

We do not otherwise disclose personal information to third parties.

7. Where information is stored and transferred
We store information in our internal cloud software and related systems. These services may be located in Canada or in other countries. As a result your information may be processed outside your province or outside Canada and may be subject to the laws of those jurisdictions. We take steps to ensure a comparable level of protection through contracts and safeguards.

If you are in Quebec we assess the privacy risks of transfers outside Quebec and use contractual measures to ensure adequate protection.

8. Retention
Our current practice is to retain information indefinitely for record keeping service history and hiring reference unless you request deletion or a shorter period is required by law. We periodically review the information we hold and securely delete or de identify information that is no longer needed.

You may ask us to delete your information. We will comply unless we must keep it to meet legal tax or audit obligations or to establish or defend legal claims.

9. Security
We use administrative physical and technical safeguards appropriate to the sensitivity of the information. These include account access controls role based permissions encryption in transit for web forms and staff training. No method of transmission or storage is perfectly secure. If we identify a breach that creates a real risk of significant harm we will notify affected individuals and regulators as required by law.

10. Your rights
You have the following rights subject to limited exceptions

Access. Ask for a copy of the personal information we hold about you and details about how it is used and disclosed.

Correction. Ask us to correct or update inaccurate or incomplete information.

Portability where feasible. Request a copy of certain information in a portable format.

Consent withdrawal. Withdraw consent to our use of your information for non required purposes.

Complaints. File a complaint with us and with the Office of the Privacy Commissioner of Canada or your provincial commissioner.

If you are in Quebec you may have additional rights under Law 25 including the right in limited cases to request that we cease disseminating certain personal information or de index a hyperlink that leads to such information.

To exercise your rights contact the Privacy Officer. We may ask for information to verify your identity before responding.

11. Communications and CASL
If you opt in to receive marketing emails we identify our business include our contact details and provide an unsubscribe link in every message. You can unsubscribe at any time. Transactional or service related messages may still be sent when needed.

12. Children
Our services are intended for adults. We do not knowingly collect personal information from children under the age of thirteen. If you believe a child has provided information please contact us and we will delete it.

13. Third party links
Our website may link to other sites. Those sites have their own privacy policies. We are not responsible for their practices.

14. Changes to this policy
We may update this policy from time to time. The Effective date at the top shows when the latest version took effect. Significant changes will be highlighted on this page or by direct notice where appropriate.

15. How to contact us or file a complaint
Questions requests or complaints

Privacy Officer

Molen Services Incorporated

Phone +1 866 736 6536

Email info@molenservices.com

Mailing address 100 Ilsley Ave Unit L Dartmouth NS B3B 1L3
You may also contact the Office of the Privacy Commissioner of Canada through its website or by mail. In some provinces including Alberta British Columbia and Quebec you may contact your provincial privacy commissioner.